I have a problem with FORUMS......

I have a problem with Forums......the photographic type......of which I am a member of several.....
My problems is this.....someone asks for help.........and rather than answer the question asked in a cheerful helpful manner one of the mods comes along and tells the person to follow the links in their signature....in a snotty uppity way.....leaving the newcomer feeling like .......well shit..................then someone comes along and answers the question and even says this or that may not work everytime but it is the way they (the new post answerer) has done it for a long time and it works for them...............then another snotty member of the paid kind comes along to say that the helpful poster lied or what they said was untrue......and gets called on it........and instead of appologizing the paid snot replies that this is how we prefer it to be done.................

Why can't mods and the paid help be just that helpful and actually answer the questions that are asked??
99.9999999% of the time, by the time they get done telling a questioner to look in their links which are not actually clear and precise to the questioners question they, the mod or paid help, could ahve with less key strokes and time actually answered the question ....................


I just do not understgand this mentallity.......if you do not like being asked the same question over and over again.....get off the supposedly helpful, supposedly education and supposedly friendly forums and go somewhere that likes the snotty uppity sort of mentality...................