I am an EXTREMELY MAD new user of Dell Products: Studio 17 Laptop

I am an EXTREMELY MAD new user of Dell Products: Studio 17 Laptop!!!!!!!!!

Why am I EXTREMELY MAD....because prior to purchasing my studio 17, I called sustomer service and explained I was making a PRE-Sales call.....fact finding mission....I do this even with local retailers prior to spending any amount of money over $5.............I asked point blank if the studio 17 (win 7 Uliti 64) I was considering would: 1- run my Adobe, roxio and other 32 bit software...that was currently running on my 32 bit XP 8 month old custome built machine.

2- would I be able to run my older printers and scanners that are currently operating on my custome built 32 bit system

3- will win XP mode and Virtual PC run on this laptop......

I was told YES to all questions.........................so I ordered and I got a nice looking machine...that I put thru some paces of getting all of my internet browsing info synced to the laptop and then downloaded a special effect sound and burned a CD.....that would not play in anything but the laptop (not happy).....then I tried to play a CD and it simply skipped for the first 30 seconds...tried this out on 30 other cd's....went to the store and bought 2 new disks....not a smudge on them..they skipped......called Dell tech support.....while they had re-mote control of the laptop I had the tech check an express card CF card reader/writer that was not being recognized......the determination was that the laptop needed to be returned and repaired.....ok........it was gone for about 4 days....not bad......get it back....disks still skip...not as bad mind you but they skip.......then I went and downloaded the Win 7 XP MODE AND VIRTUAL PC apps and the HAVTOOL to check everything out and guess what....my processor ias not capable of virtualization.......let me see...Question 3.....will XP MODE AND VIRTUAL PC RUN ON THIS COMPUTER...the customer service agaen told me it would........

Is it common for Dell to tell prospective customers what they want to hear rather than the truth........I would have probably bewen more than willing to upgrade the processor at that time.....now I am just EXTREMELY MAD and just migjht be seeking a return and refund, unless a Dell rep want to email me and upgrade the processor for free......as this is costing me money as I cannot process photos with out the ability to run my version of photoshop..........and the KICKER yesterday was I tried to install a second hard drive.......I found all of the screws to the access panel were damaged.....yes that is correct the phillips head screw heads were stripped.....who ever removed the access panel at Dell used the wrong phillips bit or used an air driver and"drilled out the screw heads......ON TOP OF THAT THEY LOCK TITED THE SCREWS IN.....this is a customer accessable access panel for adding Harddrives or ram or a TV chip......I had to take it to a local computer tech company and have the screws removed......then I found out that the Hard drive carriage and adapter were gone........I ahd taken the laptop to the same local tech to verify that I could install the harddrive and all was good last week on that problem.........

yes I am ESTREMELY MAD and have every right to be and I have every right to let others know of my situation!!!!!!!!

now to call dell and see what they are going to do about this!!!!